FAQ
How can I contact you?
You can contact us by email at contact@henrrys.com.
We aim to respond to all enquiries within 24 hours.
Where do your products come from?
Our products come from various suppliers around the world.
We work with trusted manufacturers and wholesalers to ensure the quality and authenticity of every item.
How long does it take to receive my order?
Delivery times depend on several factors, including the destination country and the shipping method selected.
In general, you can expect to receive your order within 7 to 20 business days.
Please note that, due to current global circumstances, delays beyond our control may occur.
We always do our best to deliver your order as quickly as possible.
Do you offer international shipping?
Yes, we offer international shipping to most countries.
However, please note that certain restrictions or additional customs charges may apply depending on your country.
Any import duties or additional fees are the responsibility of the customer.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover.
We also offer PayPal for added convenience and security.
Can I track my order?
Yes, tracking information is provided for all orders.
Once your order has been dispatched, you will receive an email with your tracking details.
You can follow the progress of your delivery at any time.
What is your return policy?
We offer a 30-day return policy.
If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a refund or exchange.
Please refer to our Refund Policy for further details.
Are there any non-refundable items?
Yes, certain items cannot be returned for hygiene or safety reasons.
This includes perishable goods, personal care items, and products classified as hazardous materials.
Additionally, made-to-order or personalised products are non-refundable.
If you have any questions regarding a specific item, please feel free to contact us.
What should I do if my item arrives damaged or faulty?
If your item arrives damaged or faulty, please contact us immediately.
We will assess the issue and offer an appropriate solution, either a replacement or a refund.
We recommend inspecting your order upon delivery and reporting any issues as soon as possible.
Do you offer wholesale or bulk orders?
Yes, we offer wholesale options for selected products.
If you are interested in placing a bulk order, please contact us at contact@henrrys.com with your specific requirements.
We’ll be happy to assist you.